Please refer to our FAQ for answers to common questions. If you need more help or you have a question not addressed on here, please email us at firstname.lastname@example.org and our team will reply back as soon as possible.
What if I want a refund/exchange or am not happy with my item?
Contact us at email@example.com and our team will get back to you as soon as possible.
What do you mean by working days?
Working days are Monday to Friday. All free shipping is handled via the USPS. We do not guarantee weekend deliveries.
How long does it take to deliver?
|Continental US||Between 7 – 10 working days|
|Outside the Continental US||Usually within 14 days, but varies based on destination.|
How much is shipping?
We offer free shipping within the continental United States. We will gladly ship outside of the US. If you require shipping outside of the US, please contact us at firstname.lastname@example.org and we will be happy to process your request (Please note that shipping charges will apply for any shipment outside of the continental US.) Shipping fees for shipments outside of the continental US depend on the country of delivery and the volume of the parcel.
My stamp isn’t working and I can’t pick up the design from the plate with my stamp. What should I do?
First, make sure the blue plastic covering has been removed from your plates. We know it sounds silly, but many of the inquiries we receive tend to be from this tiny oversight.
Second, make sure you are not scraping too hard when scraping off the excess nail polish. Hold your scraper at a 45 degree angle and scrape just firmly enough to remove the excess polish. If you scrape too hard, you will “dig” the nail polish out of the design and nothing will transfer.
Lastly, make sure you are working quickly. Our MoYou nail polishes are formulated specifically for nail art stamping and dry quickly. After you have applied and scraped away the excess polish, work quickly – firmly rolling your stamper just once from side to side to pick up the design and then use the same rolling motion to transfer the design to your nail. Remember to move quickly during the entire process so that the nail polish does not dry before you transfer the design on to your nail.
After a few practice runs following these instructions and you will soon be an expert!
How do I clean the stamper, scraper and plates?
You can use any nail polish remover or acetone to clean these tools, nothing special or expensive is needed.
How long will the stamper, scraper and plates last?
Our products come with a 3 year guarantee but the stamper, scraper and plates will last forever when taken care of.
Can I use any nail polish for these plates or does it have to be MoYou polish?
Any nail polish can be used, but the best results are attained using thicker oil based nail polishes (MoYou or other stamping kit polishes) as opposed to thin water based polishes.
How do I use my fantastic new stamping sets?
How-To: Remove the blue protective sticker from the image plate. Apply a dab of nail polish onto the desired design, making sure you cover the whole image. Scrape off the excess and then quickly roll your stamper once from one side to the other and, using the same rolling motion, onto your nail. If you have problems, we recommend that you lightly file the stamper with a standard nail file – that should do the trick.
How do I pay?
We use PayPal, either directly or via major credit card.
Do I have to set-up an account to purchase from the website?
Not at all. You can register an account if you intend on making several purchases, but if you prefer to sign in as a guest or make a one-time order, the option is open to you.